Frequently Asked Questions


How do I install AudioKies?

To install AudioKies, download the installation file from the official FastStone website, run the downloaded file, and follow the on-screen instructions to complete the installation process.

Which operating systems are supported?

The supported OS versions are:

  • Windows 11/10/8/7
  • Mac OS X 10.10 and higher
What file formats does AudioKies support?

AudioKies supports a variety of image formats, including JPG, GIF, PNG, and TIFF.

How can I annotate my screenshots in AudioKies

After capturing a screenshot, you can use the built-in editor to add annotations such as text, arrows, highlights, shapes, and more. The editor also offers options for cropping, resizing, and adjusting the colors of your images.

Does AudioKies offer hotkey support?

Yes, AudioKies allows you to configure customizable hotkeys for quick access to various capture and recording functions, making it easier to use the software efficiently.

Does AudioKies offer a free trial?

Yes, AudioKies offers a free trial period during which you can explore all the features of the software before deciding to purchase a license.

Can AudioKies capture video with audio?

Yes, AudioKies can record video along with audio from your system speakers and microphone, making it ideal for creating tutorials and presentations.

How do I capture specific shapes or regions of my screen?

AudioKies allows you to capture specific shapes or regions by selecting the freehand or rectangular region capture mode, giving you precise control over what you capture.

How do I contact AudioKies support for technical issues?

For technical support, you can contact FastStone through their official website by using the contact form or by emailing their support team at the provided email address. You can also refer to the user manual and FAQ section on their website for additional help.


What's your Money-Back policy?

All licences are eligible to get a 30-day money-back guarantee. The guarantee period begins from the date of initial purchase.

Is the license key permanent or a monthly subscription?

The lifetime license is a one-time purchase, which means that you pay once and can use AudioKies foreover without paying again.

The monthly license is a 1-month subscription which renews every month unless you cancel it.

The annual license is a 1-year subscription which renews every year unless you cancel it.

All of the licenses give you access to all the features of AudioKies, unlimited upgrades, and 24/7 customer support.

What is your refund policy?

You can get a refund within 30 days of purchase if you are not satisfied with AudioKies. Please read our Refund Policy in detail for the terms and conditions that apply.

What are the available payment methods?

You can pay with credit card, debit card, or PayPal.

How can I cancel my subscription?

Login the MyCommerce account you created during purchase. Go to the order page and cancel the subscription. You can also contact us to cancel the renewal.


What should I do if I don't receive the license key?

Please check the junk folder of your mailbox. Once the order is placed successfully, you will receive a confirmation email that contains the license key. You won't receive the key if you typed a wrong email. In this case, you can contact us for help.

Why my license key not recognized?

Check for typos and ensure you are using the correct license key for the version of FastStone Capture you have installed. Contact support for assistance.

Why I can't save the edited images?

Ensure that you have write permissions for the destination folder. Check if the file format you are saving in is supported.

Got other questions?

If you have any other questions, please contact us at so that we can assist you.